You must call us to obtain a return authorization (RA) number before returning your order. If you are not satisfied with eyeglasses you have ordered from us, you may return those eyeglasses and you may elect to receive either (a) an exchange for an equal priced item, OR (b) a one hundred percent (100%) refund, returned to your credit card. You will have thirty (30) days from the date of delivery of your order to return items included in the applicable order. We do not guarantee a specific delivery date. Therefore timing of delivery, receipt of the order by you and other timing expectations might be delayed or impaired and orders can take longer than expected. Orders are usually shipped from these locations within 10 to 14 days from date of the order, depending on prescription type and other factors, and, as with all medical devices, your order is subject to government inspection, shipping delays, strikes and other unforeseeable events. Most orders placed for delivery in the United States are shipped from Mississippi and most orders placed for delivery outside of the United States are also shipped from Mississippi.
